Returns Policy: Only new, un-used products may be returned within thirty (30) days of delivery for a full refund of the cost of the goods. Except in cases of a warranty claim or manufacturing defect, return shipping cost is the responsibility of the buyer, whether returning or exchanging. Please refrain from unpacking and/or assembling if there is possibility of return for personal reasons. We do accept returns of very lightly used bikes, but all returns must be in exact condition and packaging in which they were received, with proper use of protection materials originally provided. At our discretion, returned products exhibiting outdoor use or minor cosmetic defects will be assessed a restocking fee of not less than 20%.
Assembly: Our bikes have been engineered to safely perform when correctly assembled by a skilled bicycle technician in a bicycle shop. If buyer/recipient's technical skill is not sufficient to successfully complete the assembly, please take your balance bike to a local bike shop for professional assembly. The cost of this service is not included in the purchase of our bikes. Most parents successfully assemble bikes in 5-10 minutes. White Glove Bike Prep: BalanceBikeUSA performs a 10-point prep service on every bike that is shipped. This includes tuning of brake arms, alignment of brake pads, adjusting spokes of rear wheel, and inflation of tires. For most balance bikes, final assembly by recipient usually consists of attaching front wheel with 14 or 15mm wrench, and inserting/fastening handlebars using 5mm or 6mm allen wrench. Basic assembly tools are provided with every bike.
Break-in Period: The moving parts of our balance bikes have been lubricated and professionally set at the factory. The wheels and headset are adjusted such that a certain amount of “break-in” is necessary for optimal performance. Our bikes are sometimes stored in an unheated warehouse and this causes lubricants to harden temporarily. An initial break-in period of 10 hours (riding time) will loosen all lubrication, and bearings will perform exactly as required. Early stiffness of wheels or other moving parts is not considered to be a defect.
Tolerances: Production of 12" and 14” bicycle wheels is extremely difficult due to small size. For this reason, it is not possible to produce perfectly round and true balance bike wheels. For front (non-braking) wheels, a very small amount of lateral dance is acceptable and not considered to be a defect. BalanceBikeUSA inspects and tunes the rear wheel of all bikes with a rear v-brake (if so equipped), to within +/- 0,5mm tolerance for optimal braking performance.
Legal Disclaimer: By purchasing this product, buyer/recipient/user acknowledges and agrees that cycling is an inherently dangerous sport, and assumes all risk and responsibility for any and all consequences of accidental mishaps, including injury and death. Please supervise children at all times while using this product. Children should always wear an ANSI approved helmet and wear rubber soled shoes. Avoid steeply inclined areas where excessive speed may result. Ride only in places where motor vehicles are not allowed. (sidewalks, parks, bike paths) Professional assembly, periodic service and maintenance is the responsibility of the buyer/recipient. Inspect tires, brakes and fasteners before every ride. Repair/replacement of parts exhibiting excessive wear is the buyers/recipient's responsibility.