Free Ground Shipping is available for all orders. Please allow 2 business days after your order date, for bench prep, handling and packaging of your bike. Then allow 1-5 business days of ground transit time. Barring storms, flooding or other emergencies on the roadways, here are the typical transit times with Ground
If your order is time sensitive and you need it to be shipped Same Day, please submit your order by 3:00 PM Eastern Time and DO NOT select Free Shipping at checkout. Instead choose Ground, 3-Day, 2-Day or Overnight and we will ship your order on a priority basis by moving it to the front of the day's shipping queue. Your order will be dispatched by close of business, which is 5:00 PM Pacific Time
Please note: In the event of a return or exchange, shipping costs are not refundable. Please also take note of weekends and national holidays that do not count as business days.
Shipping labels are created in advance and tracking information is emailed in advance, so any tracking number received may not show movement for up to 48 hours.
At our discretion, we may utilize US Postal Service to send parts of your order. Transit time is usually 2-4 days. This usually applies to helmets and accessories.
Canada Orders: A flat fee is collected for shipments to Canada and it DOES NOT include any brokerage fees, customs duties or any other charges imposed by your local Postal Service. We avoid using UPS/Fedex for Canada orders because they charge very big fees to the recipient.
Alaska, Hawaii and Puerto Rico: Free Ground Shipping DOES NOT apply to these destinations. Please call or email us to find out the cost to ship to your location. Include your complete address and a list of the items you are ordering. We will provide an estimate for your approval. A $15 allowance will be deducted from the cost to ship to your address, and separate payment will be collected from you by phone or via Paypal to cover this cost.